Privacy Policy

Ahimsa Health Care ("we", "us", or "our") operates the website ahimsahealthcare.com as a franchise partner of Healthians Labs. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

Personal Information

When you book a home sample collection or contact us, we may collect the following information:

• Name — to identify you and address you during communication
• Phone number — to coordinate sample collection and share reports
• Home address — to dispatch a phlebotomist for home sample collection

We do not require you to create an account or log in to use our website.

Automatically Collected Information

When you visit our website, we automatically collect certain technical data through Firebase Analytics (powered by Google Analytics), including:

• Pages visited and time spent on each page
• Device type, browser, and operating system
• Approximate geographic location (city/region level)
• Referral source (how you found our website)

This data is collected in aggregate and is not used to personally identify you.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking and fulfilling home sample collection — scheduling visits and dispatching phlebotomists to your address
• Communication — contacting you via phone call or WhatsApp to confirm bookings, share reports, and answer queries
• Website improvement — analysing aggregate usage data from Firebase Analytics to understand how visitors use our site and improve the experience

3. Information Sharing

We share your personal information only when necessary to provide our services:

• Healthians Labs — your name, phone number, and address are shared with Healthians Labs to process your test booking, collect samples, conduct lab tests, and deliver reports. Healthians Labs' own privacy policy governs their handling of your data.
• Google (Firebase Analytics) — anonymous, aggregated website usage data is processed by Google under their privacy policy.

We do not sell, rent, or trade your personal information to any third parties for marketing or advertising purposes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. These measures include:

• Using HTTPS encryption for all website traffic
• Limiting access to personal data to authorised personnel only
• Not storing sensitive health or payment information on our website

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Analytics

Our website uses Firebase Analytics (powered by Google Analytics) to understand visitor behaviour. Firebase may set cookies or use similar technologies to collect anonymous usage data. This helps us measure website performance and improve our services.

You can control or disable cookies through your browser settings. Disabling cookies may not affect your ability to use our website, as we do not require login or accounts.

For more information on how Google handles data, visit Google's Privacy Policy.

6. Third-Party Services

We use the following third-party services in the operation of our website and business:

• WhatsApp (Meta) — used as a communication channel for bookings, queries, and sharing reports. Messages you send us on WhatsApp are governed by WhatsApp's Privacy Policy.
• Firebase Analytics (Google) — used for anonymous website analytics. Governed by Google's Privacy Policy.
• Healthians Labs — our laboratory partner for test processing and sample collection. Governed by Healthians' Privacy Policy.

7. Your Rights

You have the following rights regarding your personal information:

• Access — you may request details of the personal information we hold about you
• Correction — you may ask us to correct inaccurate information
• Deletion — you may request that we delete your personal information from our records
• Opt-out — you may ask us to stop contacting you via WhatsApp or phone

To exercise any of these rights, please contact us using the details below.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Ahimsa Health Care (Healthians Labs Franchise Partner)
• RZ-42, Subhash Park Extn, Matiala, New Delhi, 110059
• 6366115274
• ahimsahealthcare.com

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.