Frequently Asked Questions

Everything you need to know about our services

Booking & Payment

Simply WhatsApp us at 6366115274 or call us. Share the test name, your address, and preferred time. Our team will confirm and schedule a free home collection.

We accept UPI (GPay, PhonePe, Paytm), cash, and online bank transfers. Payment can be made at the time of sample collection.

Absolutely! You can book tests for any family member. Just share their name, age, and gender along with the test requirements. Our phlebotomist can collect samples from multiple family members in a single visit.

Yes, you can cancel or reschedule anytime before sample collection at no cost. Just message us on WhatsApp with your updated preference.

Test Preparation

Fasting required (10-12 hours): Blood Sugar Fasting, Lipid Profile, Glucose Tolerance Test (GTT), Iron Studies, Insulin Fasting.

No fasting needed: CBC, Thyroid Profile, HbA1c, Vitamin D, Vitamin B12, KFT, LFT, Urine tests.

You can drink plain water during fasting. Avoid tea, coffee, and juice.

For fasting tests: Only plain water is allowed for 10-12 hours before the test. No tea, coffee, or juice. For non-fasting tests: Eat and drink normally. For cholesterol tests: Avoid fatty or fried foods the night before.

Early morning (6 AM - 9 AM) is ideal for fasting tests. Stop eating and drinking (except water) by 10 PM the previous night, then give your sample first thing in the morning.

Generally, you can take your regular medicines with water unless your doctor advises otherwise. If you're on blood thinners, diabetes medication, or thyroid medicine, consult your doctor about timing.

Home Collection

1. Book your test via WhatsApp/call
2. Choose your preferred date and time slot
3. Our certified phlebotomist visits your home
4. Samples are collected safely with disposable equipment
5. Samples are transported to the nearest NABL-accredited lab
6. Reports are delivered within 24 hours

Yes! Home sample collection is completely FREE for all tests and packages. No hidden charges.

Home collection is available from 6 AM to 2 PM, 7 days a week. For fasting tests, we recommend booking early morning slots (6 AM - 9 AM).

Reports

Most routine test reports (CBC, Sugar, Thyroid, LFT, KFT, etc.) are delivered within 24 hours. Some specialized tests may take 48-72 hours. Culture and sensitivity tests take 3-5 days.

Reports are sent as PDF to your registered email and WhatsApp number. You can also download them from the Healthians app. Hard copies can be arranged on request.

Absolutely. All tests are processed in NABL & CAP accredited labs with stringent quality controls. Our labs follow international quality standards and regularly undergo external quality audits.

Pricing

We partner directly with Healthians Labs, India's largest home diagnostics company. By eliminating middlemen and physical lab infrastructure costs, we pass the savings to you — up to 80% off compared to walk-in lab rates.

No. Our listed prices are all-inclusive. Healthcare diagnostic services are GST exempt in India, so there are no additional taxes or hidden charges.

Yes! Health packages offer significant savings compared to booking tests individually. For example, Path Lab Basic 1 (6 tests) costs ₹699, while the same tests individually would cost much more. Visit our Packages page to compare.

About Common Tests

CBC measures 24 blood parameters including Red Blood Cells, White Blood Cells, Hemoglobin, Platelets, and more. It helps detect infections, anemia, blood disorders, and overall health status. Price: ₹220. No fasting required.

HbA1c (Glycated Hemoglobin) measures your average blood sugar level over the past 2-3 months. It's the gold standard for diabetes monitoring. Normal: below 5.7%, Pre-diabetic: 5.7-6.4%, Diabetic: 6.5% and above. Price: ₹166. No fasting required.

Thyroid Profile (T3, T4, TSH) checks how well your thyroid gland is working. Thyroid controls metabolism, energy, and weight. Abnormal levels can cause fatigue, weight changes, and mood issues. Price: ₹204. No fasting required.

Vitamin D deficiency causes bone weakness, fatigue, and muscle pain — very common in India (70-80% people are deficient). Vitamin B12 deficiency causes fatigue, nerve problems, and memory issues. Both are simple blood tests. Vitamin D: ₹396 | Vitamin B12: ₹196.

Refunds & Cancellation

You can cancel your booking at any time before sample collection with no charges. Simply message us on WhatsApp or call us.

If you've made a prepayment and cancel before collection, the full amount is refunded within 3-5 business days to your original payment method. For post-collection issues, contact us and we'll resolve it promptly.

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